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Policies

About our products

 

These hand-crafted, lacquered wood, products are produced using the centuries old tradtion of hand pouring several layers of lacquer. Each layer is individually hand polished, taking several days, to create the unique, deep, rich finish which is impervious to heat and alcohol. The fine patina, created through this hand-crafted process, will give you years of enjoyment. With proper care, these fine products will serve you for many years.

 

Shipping:

Domestic shipping within the continental  U.S.. Shipping costs are based on the total weight of your merchandise.

Standard Shipping 0.00 lbs - 5.00 lbs $10.00 USD

Heavy Goods Shipping 5.00 lbs - 20.00 lbs $20.00 USD

 

SALES TAX

Shipments to addresses within the state of California are charged applicable sales tax of 7.5%.

 

Refund Policy

Returns are accepted for Store Credit or Exchange for equal merchandise only. Returns must be made within 15 days of order date and they must be pre-authorized by phone or email prior to sending merchandise back. Returned merchandise must be unused and in original packaging with tags attached. We do not refund shipping charges and all return shipping costs are the responsibility of the customer. When making a return, please include a copy of the original invoice along with the Return Authorization Number which you will be provided. If you have any questions, please email us at pacconn@aol.com.

 

In the rare event that merchandise arrives damaged, please notify us within 5 days of package arrival and we will provide instructions for returning the damaged item at our expense and send you a replacement.

 

COPYRIGHT

All designs, photographs, and images of our products on this website are copyrighted by PACIFIC CONNECTIONS.

 

Care and Maintenance

With Proper care, these fine products will serve you for many years. Simply clean with plain water. Minor scratches can be polished out using a good, liquid or paste, lacquer polish.